Windows 10 App Can T Open

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The Windows Store wasn’t always around: it was born with the beginnings of Windows 8.

It allowed Windows users to download “Metro Apps” – special Windows 8 apps that required a manual installation process. These apps were more akin to the apps you install on your smartphone than to regular computer programs, but they would run on your computer in full screen.

Jun 12, 2018 There are quite a few different ways to open apps on Windows 10 and they’re there for a good reason. The Start Menu and the Apps list often act up for users who don’t know how else to open an app. Likewise, Windows Search often fails to find apps which means users need a back-up method if they want to get anything done. Solutions to Fix the Issue “Windows 10 Store Won’t Open”: This issue can be resolved by resetting the Windows Store caches or deleting the local caches created by the Windows Store. This issue can also be resolved by re-registering the Store application using the Powershell. Follow the methods below to get it done.

Today, as usual, we are here to solve problems that annoy you, our readers, and today’s problem is the inability to open the Windows Store. The reasons for this problem are quite varied and that’s why we will try to propose many solutions to suit your needs.

P.S. if you’re facing Error code 0X80072EE7, then you’d rather check this guide we published to solve this error specifically.

Now, follow the next methods one after another until your issue is solved.

Method I: Restart your Store and your computer

If this is the first time you can’t open your Store, don’t panic, it can just be temporary. I suggest that you restart your Store and see if it opens, and if it’s still stuck try restarting your computer and give it another shot.

Method II: Update your Windows 10

Since Store is a Windows component, updating Windows 10 does upgrade your Store version. Windows recently got many updates so it’s important that you check for updates and install them if found.

We have a full guide about the latest Windows update and how to get it, check it here in case the following explanation is too brief:

  • Open Settings from your start menu.
  • Click on Updates & Security.
  • Click on the Check for updates button, your computer will then check for, download and install any updates found.

Method III: Use the Troubleshooter

The troubleshooter that you have in your settings can sometimes bet very handy, you just need to ask for its help.

Let’s go for it:

  • Type Troubleshoot in Start menu and then choose Troubleshoot.
  • Scroll down and select Windows Store Apps, then click Run the troubleshooter.
  • Wait a little until the troubleshooting takes effect, and if you are asked to Enable User Account Control do it, this one must be turned on to run the store apps:
  • Now it’s time to reset the Store app, so click on Open Apps & features and then we will pick it from the list.
  • Now look for Microsoft Store and once selected, click Advanced options.
  • Finally, we got to the Reset button. Don’t hesitate to click it.
  • They think we would change our mind but WE WON’T! Hit it again.
  • Now give it a try and see if it opens. If still stuck, keep reading!

Method IV: Easy command to reset Windows Store

This one is so efficient despite looking simple and easy. It will do some resetting just like the troubleshooter but in a stronger way. Here is how to do it:

  • Open your start menu and search for wsreset and then select wsreset (Run command).
  • You’ll be seeing this window for a few seconds before Windows Store will launch automatically after resetting, so all you need now is a little patience.

Still not strong enough to make it work? Keep going!

Method V: Run System File Scan

As I always say in my guides, this is the first shelter from the rain.

This incredible tool starts scanning your system files and fixes whatever needs to be fixed. I really can’t tell how many times this helped to fix my problems but believe me it’s a huge number.

Here’s how to do it:

  • Type “cmd” in your start menu, right-click on Command Prompt and choose Run as administrator.
  • Click Yes to give it permission.
  • Type the following command then press enter:

sfc /scannow

  • (make sure you put a space between “sfc” and “/scannow”)
  • Wait until the scanning and the fixing are done and that’s when you should restart your computer and see if the problem is solved. Isn’t it? No problem, just go ahead and try the following methods.

Method VI: Adjust your time, date and region

Having the wrong time, date or region can really affect your experience.

Many services have certificates that get checked online once launched, so if you have it messed up, your system won’t be able to accept them.

So, let’s set things up to avoid this effect:

  • Right-click on your clock at the bottom-right corner and choose Adjust date/time.
  • Turn on both Set time automatically and Set time zone automatically. These two will get you the best date/time and region settings.
  • If you need more control, then select the Additional date, time, & regional settings.
  • This will bring up the traditional control panel page where you can adjust your date, time and finally your region.
  • Now reboot your computer and see if you can launch the Store without issue.

Method VII: Free some space from your C: drive

Let’s be clear.

Lack of storage space may affect your computer’s performance (including the Windows Store), especially if it’s in the drive where your Windows is installed – that’s the C: drive by default.

If you have any important files stored in it (Hint: check your Desktop and Downloads folder) please move them to another drive or maybe to an external storage device.

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Also, temporary files and old Windows versions may be taking some room, so we can clean them up. Don’t worry, it won’t affect your local files nor your whole experience.

  • Open the This PC page where all your drives lie, right-click on your C: drive and choose Properties.
  • Click the Disk cleanup button.
  • Select only Temporary files and Old Windows files if foundthen click Ok.
  • Click Delete files to begin the cleaning process.
  • Now reboot your computer and see if things were fixed.

Method VII: Clear Windows Store cache manually

Clearing cache is always a good option when you want to erase the collected data by any application, and that’s what we are going to do with Windows Store now so that it has a clean new start. Follow me:

  • Navigate to this location where you will find all the Store cached files:

C:Users*Your Username*AppDataLocalPackagesMicrosoft.WindowsStore_8wekyb3d8bbweLocalCache

  • Select all the folders and files in this location and delete them.
  • Now try to launch the Store app again.

Method VIII: Change your DNS in case this is a network issue

DNS or Domain Name System is an essential component of the functionality on the Internet.

It is your computer’s address that allows it to communicate with all other computers and services. But sometimes, your Internet provider’s DNS (which is obtained automatically) isn’t good enough or not stable, or it could be blocking some resources from you.

That’s why we recommend trying Google’s public DNS. It’s safe, stable and might solve the Store problem that you’re having, and help in case of other network issues.

Take a look at it:

  • Press your Windows logo Key + R to launch your Run app and then type control panel then press Enter or click Ok.
  • Search for network and pick View network connections.
  • Right-click on the connection you are using and then choose Properties.
  • Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
  • Select Use the following DNS server addresses and enter the following addresses:
    • In the Preferred DNS server enter 8.8.8.8
    • In the Alternate DNS server enter 8.8.4.4
    • Click Ok.
  • Click Close and voilà, now try to launch your Store one more time.

Method IX: Uninstall apps that were recently installed

Coming close to the end of our solutions here, there’s a possibility that the problem is occurring because one of the apps or programs you recently installed from the store. All the installed apps, both installed from the store and installed from an external source, are listed in your installed programs page in your settings… So if your Store started making trouble fairly recently, it might be worth taking a look at it and removing the most recently installed app. The problem might be one of conflict with the recent App and the Store.

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  • Open your Settings from the start menu.
  • Choose Apps.
  • To make it easier to discover the recently installed apps, just sort them by Install date.
  • Now Uninstall any recent application you don’t need or are suspecting.
  • Restart your computer and see if the problem is gone.

Method X: Re-sign into your Microsoft account

One of the advantages of using a Microsoft account instead of a local account is the ability to use Windows Store and install the apps available in it.

That makes me think that a problem concerning your Microsoft account may be the reason why you can’t launch the Store. That’s why you need to sign out and sign in again to your Microsoft account or maybe fix it somehow.

That’s why we advise you to follow this guide, which will help you fix all the problems related to your Microsoft account and then maybe the Store will rise again.

Method XI: Manage your startup programs

Last but not least, some startup programs might be causing this issue and removing those that you don’t really need at startup might solve it.

Fortunately, we have a full guide that will make you manage it perfectly, so I would recommend that you all take a look at it, it may fix the problem and also give you a better and faster Windows 10 experience.

Windows

Here it is:

Here you have it! 11 ways to help you fix your computer when Windows Store won’t open. Hopefully, one of these methods resolved your issue.

Perhaps, we didn’t mention a solution that you know of. In that case, care to share?

When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

Looking for other camera info?

Need more info on missing camera rolls? See Fix a missing Camera Roll in Windows 10.
Curious about importing photos? See Import photos and videos from phone to PC.

Before you begin

Before working through the possible solutions listed, do these first:

  • Check for updates. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. If you see the option to View optional updates, select it to see if there are updates available for your camera. Allow available updates to install, then restart your device when it's ready.

  • Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power > Restart. Waking up your device from sleep isn't the same thing as a restart.

  • Test your camera with the Camera app. Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.
    Open Camera

If your camera still doesn’t work, here are some other things to try. For best results, try the possible fixes in the order presented.

Check for a camera switch or button your device

Some laptops and portable devices have a physical switch or button that turns the camera on or off. When turned off, your device won't recognize that there's a camera installed. If your computer has a switch or button, make sure it's in the on position before using your camera.

Check your settings

Give your apps permission

If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.

To let your device access the camera, select Start , then select Settings > Privacy > Camera . In Allow access to the camera on this device, if Camera access for this device is turned off, select Change and turn on Camera access for this device.

Note: If camera access for the device is turned off and you can't select Change, you'll need an administrator on the device to turn on camera access for you.

Before any app can access your camera, make sure camera access is turned on for apps in your user account. Make sure that Allow apps to access your camera is turned on.

After allowing access to the camera, go to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want. Only apps installed from the Microsoft Store will show in this list.

If you installed the app from the internet, a disc, a USB drive, or your IT administrator installed the app for you, it might not be a Microsoft Store app. To check, go to Allow desktop apps access to your camera and make sure it's turned on. Many video conferencing apps, like Microsoft Teams, are desktop apps that require this setting to be turned on.

To learn how you can configure your camera privacy settings in Windows 10, go to this Windows Community (in English) page.

Check your antivirus software

In your antivirus software settings, look for settings that block access to your camera or permission to use your camera. For help, visit your antivirus software company’s website.

Check your hardware drivers

Try a different USB port and scan for hardware changes

If you're using an external camera, try using it with a different USB port on your device first. If that doesn't work, or your camera is built-in to your device, try this:

  1. Select Start , enter device manager, then select it from the search results.

  2. Find your camera under Cameras, Imaging devices or Sound, video and game controllers.

  3. If you can't find your camera, select the Action menu, then select Scan for hardware changes.

  4. Wait for it to scan and reinstall updated drivers, restart your device, then try opening the Camera app again.

  5. If these steps don't fix your issue, continue to the next steps.

Check for an incompatible camera driver

Some older cameras that were designed for older devices aren't compatible with Windows 10. Here's how to check if you have if your camera is compatible:

  1. In Device Manager, look for your camera under Cameras, Imaging devices or Sound, video and game controllers.

  2. Press and hold (or right-click) the name of your camera, and then select Properties.

  3. Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it’s there, your camera was designed before Windows 7 and you'll have to replace it with a newer camera.

  4. If you don't find a file name that includes stream.sys, continue to the next steps.

Roll back the camera driver

If your camera stopped working after an update, try these steps:

  1. In Device Manager, press and hold (or right-click) your camera, and then select Properties.

  2. Select the Driver tab, select Roll Back Driver, and then choose Yes. (Some drivers don’t provide this option. If your driver doesn’t have Roll Back Driver available, go ahead to the next fix.)

  3. After the roll back is complete, restart your device, and then try opening the Camera app again.

  4. If rolling back didn’t work or isn’t available, continue to the next steps.

Uninstall your camera driver and scan for hardware changes

  1. In Device Manager, press and hold (or right-click) your camera, and then select Properties.

  2. Select the Driver tab, then select Uninstall Device. Select the check box for Deletethe driver software for this device, then select OK.

  3. In Device Manager, on the Action menu, select Scan for hardware changes.

  4. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.

Note: If your camera still doesn’t work, look for help on the camera manufacturer’s website.

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Need more help?

Windows 10 Calculator This App Can't Open

If you'd like to learn about the basics of using the camera, see How to use the Camera app.

Find answers in the forums

If the previous solutions don’t work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you don’t find a solution, go ahead and share details about your experience there, then check back later for responses.

Submit feedback

If you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to file a bug. This helps Microsoft find the root cause of this problem.

Include details about what you were doing, or specific steps you were taking, when the problem occurred. Be sure to use Recreate my problem when you submit your feedback in the Feedback Hub.

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For help submitting feedback with Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app.

Related topics

This App Can't Open Fix

  • Fix a missing Camera Roll in Windows 10.